Effective Date: May 29, 2026
Website: https://www.tesdual.com
Company: TesLink (Shenzhen) Co., Ltd
Brand: TESDUAL
Contact Email: tesdualstore@gmail.com
Welcome to TESDUAL (“Company,” “we,” “our,” or “us”), a brand operated by TesLink (Shenzhen) Co., Ltd. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, content, features, and online store located at https://www.tesdual.com and any related pages, applications, or services that link to these Terms.
By accessing our website, placing an order, creating an account, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. Overview
TESDUAL, operated by TesLink (Shenzhen) Co., Ltd, operates an online store specializing in Tesla-related automotive accessories, driving assistance accessories, and products designed to enhance driving comfort and convenience. Our product offerings may include Tesla-compatible interior and exterior accessories, storage solutions, charging accessories, vehicle protection products, and other automotive-related items. All purchases made through our website are subject to these Terms, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any additional terms displayed at checkout or on specific product pages.
2. Eligibility
By using our website, you represent that you are at least the age of majority in your country, state, province, or jurisdiction of residence, or that you are using the website under the supervision and consent of a parent or legal guardian.
You may not use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
3. Accounts
You may create an account to track orders, manage personal information, save preferences, or access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
You agree to provide accurate, current, and complete information and to update such information when necessary. We reserve the right to suspend or terminate accounts containing false, misleading, incomplete, or fraudulent information.
4. Product Information
We make reasonable efforts to ensure that product descriptions, compatibility details, images, dimensions, materials, colors, specifications, and pricing are accurate. However, we do not guarantee that all information is error-free, complete, current, or displayed exactly as intended on every device.
Product colors and appearances may vary due to monitor settings, lighting conditions, photography, manufacturing tolerances, or material differences.
Compatibility information, including references to Tesla models or vehicle years, is provided for convenience only. You are responsible for verifying compatibility with your specific vehicle, trim, configuration, and intended use before purchasing.
5. Tesla and Third-Party Brand References
TESDUAL is an independent brand operated by TesLink (Shenzhen) Co., Ltd and is not affiliated with, endorsed by, sponsored by, or officially connected with Tesla, Inc. or any other vehicle manufacturer unless expressly stated.
References to “Tesla,” “Model 3,” “Model Y,” “Cybertruck,” “Model S,” “Model X,” or other third-party trademarks are used solely to indicate compatibility or intended use. All trademarks remain the property of their respective owners.
6. Orders
When you place an order, you are making an offer to purchase the selected products. We reserve the right to accept, reject, cancel, or limit any order for reasons including, but not limited to:
- Product unavailability;
- Pricing or product description errors;
- Suspected fraud or unauthorized payment activity;
- Shipping restrictions;
- Excessive order quantities;
- Violations of these Terms.
Order confirmation emails acknowledge receipt of your order but do not constitute acceptance. We reserve the right to cancel any order before shipment.
7. Pricing and Payment
All prices are listed in USD unless otherwise stated. Prices may change without prior notice.
We accept payment methods displayed at checkout, including credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other supported payment methods.
By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize us or our payment processors to charge the total amount due, including product costs, shipping fees, taxes, duties, and other applicable charges.
We do not store complete payment card information. Payment processing is handled by third-party providers subject to their own terms and privacy policies.
8. Taxes, Duties, and Customs
Depending on your location, orders may be subject to sales tax, VAT, GST, customs duties, import taxes, brokerage fees, or other governmental charges.
Unless otherwise stated at checkout, you are responsible for all applicable taxes, duties, customs fees, and import charges. We are not responsible for delays resulting from customs inspections or clearance procedures.
9. Shipping and Delivery
Shipping methods, estimated delivery times, carriers, and shipping costs are displayed on our website or during checkout when available. Delivery estimates are provided for convenience and are not guaranteed unless expressly stated.
We are not responsible for delays caused by circumstances beyond our reasonable control, including customs processing, carrier delays, weather conditions, labor disputes, public holidays, natural disasters, supply chain disruptions, or force majeure events.
You are responsible for providing accurate shipping information. Additional shipping charges may apply if an order is returned due to an incorrect address, refusal of delivery, failed delivery attempts, or failure to collect the package.
10. Risk of Loss
Ownership and risk of loss transfer to you when the products are delivered to the carrier, unless otherwise required by applicable law. If a shipment is marked as delivered but cannot be located, please contact both the carrier and us promptly for assistance.
11. Order Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible at tesdualstore@gmail.com. We cannot guarantee modifications or cancellations once an order has entered processing, packing, or shipment stages.
12. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy. Unless otherwise stated, eligible unused products may be returned within 30 days of delivery.
Returned products must generally be unused, undamaged, in their original packaging, and include all accessories, manuals, components, and documentation.
Items that may not be eligible for return include:
- Customized or personalized products;
- Clearance or final-sale items;
- Gift cards;
- Used, damaged, installed, altered, or incomplete products;
- Products returned outside the applicable return period;
- Items restricted by hygiene, safety, or legal requirements.
Shipping charges may be non-refundable unless the return results from our error or a defective product. Customers may be responsible for return shipping costs unless otherwise required by law.
Refunds will be issued to the original payment method after inspection and approval of the returned item.
13. Defective, Damaged, or Incorrect Items
If you receive a damaged, defective, incomplete, or incorrect item, please contact us within 7 days of delivery at tesdualstore@gmail.com and provide your order number, photographs, videos, and a description of the issue.
Depending on the circumstances and applicable law, we may provide a replacement, repair, refund, store credit, or another appropriate remedy.
Damage resulting from misuse, improper installation, unauthorized modifications, normal wear and tear, accidental damage, or failure to follow instructions may not qualify for replacement or refund.
14. Product Use and Installation
Certain products may require installation, adjustment, or proper handling. You are responsible for reviewing and following all instructions, warnings, compatibility information, and safety guidelines before use or installation.
We are not responsible for damage, injury, loss, or vehicle-related issues resulting from improper installation, misuse, unauthorized modifications, failure to follow instructions, or unintended use of a product.
If you are uncertain about installation or compatibility, we recommend consulting a qualified professional.
15. Promotions, Discounts, and Gift Cards
Promotional codes, discounts, coupons, bundles, and special offers are subject to availability and may be modified, suspended, or discontinued at any time.
Promotions may not be combined unless expressly stated. We reserve the right to cancel or adjust orders involving misuse, abuse, fraud, or technical errors related to promotional offers.
Gift cards, where available, are subject to the terms presented at purchase and may not be redeemable for cash except where required by law.
16. Reviews, Comments, and User Content
You may submit reviews, comments, photographs, videos, feedback, or other content. By submitting content, you grant TesLink (Shenzhen) Co., Ltd and TESDUAL a worldwide, royalty-free, non-exclusive, transferable, sublicensable license to use, reproduce, modify, publish, distribute, display, and create derivative works from such content for business, marketing, website, and social media purposes.
You agree that your content will not be unlawful, misleading, defamatory, abusive, obscene, infringing, invasive of privacy, harmful, or otherwise objectionable.
We reserve the right, but not the obligation, to monitor, edit, reject, or remove content at our discretion.
17. Intellectual Property
All content on this website, including text, images, graphics, logos, icons, videos, product designs, layouts, software, code, trademarks, trade names, and other materials, is owned by or licensed to TesLink (Shenzhen) Co., Ltd and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, display, sell, scrape, reverse engineer, exploit, or otherwise use any website content without our prior written consent.
18. Prohibited Uses
You agree not to:
- Use the website for unlawful, fraudulent, or harmful purposes;
- Violate applicable laws or regulations;
- Infringe intellectual property rights;
- Upload malware, viruses, or harmful code;
- Attempt unauthorized access to our systems;
- Interfere with website functionality or security;
- Use automated tools, bots, crawlers, or scrapers without authorization;
- Submit false or misleading information;
- Abuse promotions, refunds, chargebacks, or customer support services;
- Resell products in violation of applicable laws or policies.
19. Third-Party Links and Services
Our website may contain links to third-party websites, applications, payment processors, shipping providers, review platforms, social media platforms, or other services. We are not responsible for their content, policies, practices, security, availability, or performance.
Your use of third-party services is governed by their respective terms and privacy policies.
20. Disclaimer of Warranties
To the fullest extent permitted by law, our website, services, and products are provided on an “as is” and “as available” basis, except where expressly stated otherwise in writing.
We do not guarantee uninterrupted, secure, error-free, or virus-free operation of the website, nor do we guarantee that products will satisfy every individual expectation or intended use.
Nothing in these Terms excludes rights or remedies that cannot be excluded under applicable consumer protection laws.
21. Limitation of Liability
To the fullest extent permitted by law, TesLink (Shenzhen) Co., Ltd, TESDUAL, and their owners, directors, officers, employees, contractors, suppliers, affiliates, partners, and service providers shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost data, business interruption, vehicle damage, inconvenience, or loss of goodwill arising from the use of our website, services, or products.
Our total liability for any claim relating to a product or order shall not exceed the amount paid for the product giving rise to the claim, unless otherwise required by law.
22. Indemnification
You agree to indemnify, defend, and hold harmless TesLink (Shenzhen) Co., Ltd, TESDUAL, and their affiliates, officers, directors, employees, contractors, suppliers, partners, and service providers from any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising from your violation of these Terms, misuse of our website or products, violation of law, or infringement of third-party rights.
23. Force Majeure
We shall not be liable for delays or failures in performance resulting from events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, pandemics, supply chain disruptions, customs delays, transportation interruptions, government actions, power outages, internet failures, or other force majeure events.
24. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
25. Termination
We may suspend or terminate your access to our website or services at any time if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, created risk for us or others, or used the website unlawfully.
26. Changes to These Terms
We may revise these Terms from time to time. Updated versions will be posted on this page with a revised Effective Date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
27. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to conflict of law principles, unless otherwise required by applicable consumer protection laws.
Consumers residing in jurisdictions with mandatory consumer protection rights may retain those rights to the extent required by applicable law.
28. Dispute Resolution
Before initiating formal legal proceedings, you agree to contact us at tesdualstore@gmail.com to attempt an informal resolution.
Any dispute arising from these Terms, our website, or any purchase made through our website shall be submitted to the competent courts having jurisdiction over TesLink (Shenzhen) Co., Ltd in Shenzhen, Guangdong Province, China, unless applicable law grants you the right to pursue claims in another jurisdiction.
29. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
30. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies posted on our website, constitute the entire agreement between you and us regarding your use of our website and services.
31. Contact Us
If you have any questions regarding these Terms, please contact us:
TesLink (Shenzhen) Co., Ltd
Brand: TESDUAL
Email: tesdualstore@gmail.com
Website: https://www.tesdual.com