Effective Date: May 29, 2026
Website: www.tesdual.com
Company: TesLink (Shenzhen) Co., Ltd
Brand: TESDUAL
Contact Email: tesdualstore@gmail.com
This Shipping Policy explains how TESDUAL, operated by TesLink (Shenzhen) Co., Ltd (“TESDUAL,” “Company,” “we,” “our,” or “us”), processes, ships, and delivers orders placed through www.tesdual.com.
By placing an order on our website, you agree to this Shipping Policy, together with our Terms of Service, Privacy Policy, Return & Refund Policy, and any other policies displayed on our website.
1. Order Processing Time
Orders are generally processed within [1–3 business days] after payment is successfully received and verified, unless otherwise stated on the product page, during checkout, or in an order confirmation email.
Business days are Monday through Friday, excluding weekends, public holidays, major shopping holidays, and other non-working days.
Processing time includes order verification, payment review, product preparation, packaging, quality checks, and handover to the shipping carrier or fulfillment partner.
During peak seasons, promotional periods, holidays, new product launches, supply chain disruptions, or periods of high order volume, processing may take longer than usual.
2. Order Verification
To protect our customers and prevent fraudulent transactions, some orders may require additional verification before shipment.
We reserve the right to delay, hold, or cancel an order if we detect:
- Suspicious payment activity;
- Incomplete or inaccurate customer information;
- Billing and shipping address mismatch;
- High-risk fraud signals;
- Unusual order quantity;
- Failed payment authorization;
- Any other issue requiring confirmation.
If additional verification is required, we may contact you by email. Failure to provide requested information may result in order cancellation and refund to the original payment method.
3. Shipping Destinations
We currently ship to selected countries and regions, including but not limited to the United States, European countries, and other supported international destinations shown at checkout.
Available shipping destinations may vary depending on product type, warehouse location, carrier availability, customs restrictions, local regulations, or logistics conditions.
If your country or region is not available at checkout, we may not currently support delivery to your location.
4. Shipping Methods and Carriers
Shipping methods and carriers may vary depending on your delivery location, product availability, warehouse location, order weight, order size, and selected shipping option.
We may ship orders through postal services, commercial carriers, regional couriers, international logistics providers, local delivery partners, or fulfillment warehouses.
Carrier names may include, where applicable, USPS, UPS, FedEx, DHL, YunExpress, 4PX, local postal operators, or other logistics partners.
We reserve the right to select or change the shipping carrier when necessary to complete delivery efficiently and safely.
5. Estimated Delivery Time
Estimated delivery times are provided for reference only and are not guaranteed unless expressly stated in writing.
Typical estimated delivery times may be:
- United States:[7–15 business days]
- European Union / United Kingdom:[7–18 business days]
- Canada / Australia / Other Supported Regions:[10–25 business days]
- Remote Areas:Additional delivery time may be required
Delivery time does not include order processing time.
Actual delivery time may vary depending on destination, customs clearance, carrier performance, weather, holidays, local delivery conditions, public events, strikes, or other factors beyond our control.
6. Shipping Fees
Shipping fees are calculated and displayed at checkout, unless otherwise stated.
Shipping costs may depend on:
- Destination country or region;
- Product weight and dimensions;
- Shipping method;
- Order value;
- Warehouse location;
- Promotional offers;
- Remote area surcharges;
- Carrier rates.
If free shipping is offered, it may be subject to minimum order value, destination restrictions, product exclusions, promotional rules, or other conditions displayed on our website.
We reserve the right to modify shipping rates, free shipping thresholds, and shipping promotions at any time.
7. Free Shipping
From time to time, TESDUAL may offer free shipping on eligible orders.
Free shipping may apply only to selected countries, selected products, selected shipping methods, or orders that meet a minimum purchase amount.
Free shipping does not necessarily include customs duties, import taxes, VAT, brokerage fees, remote area fees, return shipping fees, or other charges imposed by third parties or government authorities.
8. Order Tracking
Once your order has shipped, you will normally receive a shipping confirmation email with tracking information, if tracking is available.
Tracking information may take 24–72 hours to update after the package has been handed over to the carrier.
For international shipments, tracking updates may pause during customs processing, international transit, or carrier handover. This does not necessarily mean the package is lost.
If your tracking number does not update for an extended period, please contact us at tesdualstore@gmail.com.
9. Split Shipments
Orders containing multiple items may be shipped separately due to product availability, warehouse location, package size, customs requirements, or logistics arrangements.
If your order is shipped in multiple packages, you may receive more than one tracking number.
You will not be charged additional shipping fees solely because we choose to split your shipment, unless otherwise stated or unless the split shipment results from your request.
10. Pre-Order and Backorder Items
Some products may be available for pre-order, backorder, or delayed shipment.
If an item is marked as pre-order or backorder, the estimated shipping date will be displayed on the product page, checkout page, or order confirmation where available.
If your order includes both in-stock and pre-order items, we may ship the order together when all items are available or ship items separately at our discretion.
Estimated pre-order or backorder dates are not guaranteed and may change due to production, supply chain, customs, or logistics conditions.
11. Incorrect or Incomplete Shipping Address
You are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
Please carefully check your:
- Full name;
- Street address;
- Apartment, suite, unit, or building number;
- City;
- State or province;
- Postal code;
- Country;
- Phone number;
- Email address.
TESDUAL is not responsible for delivery failure, delays, returned packages, lost packages, or additional costs caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer.
If you notice an address error after placing an order, please contact us immediately at tesdualstore@gmail.com. We cannot guarantee address changes once an order has entered processing, packing, fulfillment, or shipment.
If a package is returned due to an incorrect or incomplete address, refusal of delivery, failed delivery attempts, or failure to collect the package, the customer may be responsible for reshipping fees, return shipping fees, carrier charges, customs fees, or other related costs.
12. Address Changes After Shipment
Once a package has been shipped, we may not be able to change the shipping address.
If address modification is possible through the carrier, additional fees may apply and will be the customer’s responsibility.
We are not responsible for packages delivered to the original address provided at checkout if the customer requests an address change after shipment but the carrier is unable to complete the change.
13. Failed Delivery Attempts
If the carrier attempts delivery and the package cannot be delivered, the carrier may leave a notice, attempt redelivery, deliver to a pickup location, or return the package to the sender.
It is the customer’s responsibility to monitor tracking information and collect the package within the carrier’s required time frame.
If a package is returned due to failed delivery attempts or failure to collect, additional shipping fees may apply before the order can be reshipped.
14. Refused Packages
If you refuse delivery of a package without prior approval from TESDUAL, the package may be returned to us or abandoned by the carrier.
Refused packages may be subject to original shipping fees, return shipping fees, customs duties, taxes, carrier fees, handling fees, or other charges.
Refunds for refused packages, if approved, may be reduced by any non-refundable costs incurred by us.
15. Customs, Duties, Taxes, and Import Fees
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, clearance fees, or other charges imposed by the destination country or region.
Unless expressly stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
Customs policies vary by country. TESDUAL does not control customs charges, customs inspections, customs delays, or import restrictions.
You are responsible for ensuring that the product can be legally imported into your country or region.
If you refuse to pay customs duties, taxes, or import fees and the package is returned, abandoned, destroyed, or seized, we may not be able to issue a full refund. Any refund, if approved, may be reduced by shipping fees, return fees, customs fees, handling fees, or other costs incurred.
16. Customs Delays
International shipments may be delayed by customs inspections, documentation review, import restrictions, customs clearance procedures, local regulations, or other government actions.
Customs delays are outside our control and are not included in the estimated delivery time.
TESDUAL is not responsible for delays caused by customs authorities or import processing.
17. Remote Area Delivery
Certain remote areas, islands, military addresses, rural locations, or restricted delivery zones may require additional delivery time or additional shipping fees.
In some cases, carriers may be unable to deliver to remote or restricted areas. If we cannot ship to your address, we will contact you to arrange an alternative solution where possible.
18. P.O. Boxes, APO/FPO, and Military Addresses
Delivery to P.O. Boxes, APO/FPO addresses, military addresses, parcel lockers, forwarding addresses, or similar locations may be unavailable for certain products or shipping methods.
If your address is not supported by our carrier, we may contact you for an alternative address or cancel and refund the order.
19. Package Marked as Delivered but Not Received
If tracking shows that your package has been delivered but you have not received it, please take the following steps:
- Check your mailbox, front door, porch, garage, reception desk, mailroom, parcel locker, or delivery area.
- Ask household members, neighbors, building management, or local reception staff.
- Contact the shipping carrier with your tracking number.
- Contact us at tesdualstore@gmail.comwith your order number and tracking information.
TESDUAL will assist where reasonably possible, but we are not responsible for packages stolen after delivery, delivered to the address provided at checkout, collected by another person at the delivery address, or marked as delivered by the carrier.
A police report, carrier investigation, written statement, or additional documentation may be required for certain lost package claims.
20. Lost Packages
A package may be considered lost only after the carrier confirms loss or after tracking has shown no meaningful movement for a prolonged period, depending on the destination and shipping method.
If your package appears lost, please contact us at tesdualstore@gmail.com. We may request that you wait for carrier investigation results before issuing a replacement or refund.
Depending on the circumstances, we may offer a replacement, refund, store credit, or other solution.
We are not responsible for packages lost due to incorrect addresses, refusal of delivery, failure to collect, customs issues, theft after delivery, or customer-provided forwarding addresses.
21. Damaged Packages
If your package arrives visibly damaged, please inspect the contents before use and contact us within 7 days of delivery at tesdualstore@gmail.com.
Please provide:
- Order number;
- Photos of the outer packaging;
- Photos of the shipping label;
- Photos or videos of the damaged product;
- Photos of all packaging materials;
- A clear description of the issue.
Do not discard the product, packaging, shipping label, or accessories until the claim has been reviewed.
Depending on the situation, we may provide a replacement, replacement part, refund, store credit, or other appropriate solution.
Damage caused after delivery, during installation, by improper use, or by customer handling is not considered shipping damage.
22. Missing Items
If your order arrives with missing items, please contact us within 7 days of delivery at tesdualstore@gmail.com.
Please provide your order number, photos of the package, photos of all items received, and a description of the missing item.
Some orders may be shipped in separate packages. Before submitting a missing item claim, please check whether your order has multiple tracking numbers.
23. Delivery Delays
Delivery may be delayed for reasons outside our control, including but not limited to:
- Customs inspections;
- Carrier delays;
- Weather conditions;
- Natural disasters;
- Public holidays;
- Labor strikes;
- High shipping volume;
- Supply chain disruptions;
- Incorrect or incomplete addresses;
- Failed delivery attempts;
- Remote area delivery limitations;
- International transit disruptions;
- Government restrictions;
- Force majeure events.
TESDUAL is not responsible for delays caused by carriers, customs authorities, or events beyond our reasonable control.
If a significant delay occurs, we will try to assist you in checking the shipment status and finding a reasonable solution.
24. Shipping Time Is an Estimate
All delivery time frames shown on our website are estimates only. Estimated delivery dates are not guaranteed unless expressly stated in writing.
A delay in delivery does not automatically entitle the customer to cancel the order, refuse delivery, or receive compensation, unless required by applicable law or approved by us.
Your statutory consumer rights, where applicable, are not affected by this Shipping Policy.
25. Undeliverable Packages
If a package is returned to us as undeliverable, we may contact you to confirm the address and arrange reshipment.
Additional fees may apply for reshipment, including shipping fees, return shipping charges, customs fees, carrier fees, and handling costs.
If you do not respond within a reasonable period, we may cancel the order and issue a refund after deducting non-refundable fees, where permitted by law.
26. Order Cancellation Due to Shipping Restrictions
We reserve the right to cancel an order if we are unable to ship to your destination due to carrier restrictions, customs restrictions, legal restrictions, remote area limitations, product restrictions, or other logistics issues.
If we cancel your order for this reason, we will issue a refund to the original payment method.
27. Product Restrictions
Certain products may be subject to shipping restrictions due to size, weight, material, battery content, customs classification, local laws, or carrier limitations.
If a product cannot be shipped to your location, we may contact you to modify or cancel the order.
28. Shipping Insurance
Some shipping methods may include limited carrier insurance. Insurance coverage, if available, is subject to the carrier’s terms, limitations, exclusions, and claim process.
TESDUAL does not guarantee that every shipment is insured for the full order value unless expressly stated.
If shipping insurance is offered at checkout and you decline it, certain loss or damage claims may be limited.
29. Ownership and Risk of Loss
Ownership and risk of loss may transfer according to applicable law, shipping terms, and carrier delivery status.
To the fullest extent permitted by law, once an order has been handed over to the shipping carrier, TESDUAL is not responsible for delays, loss, theft, damage, or delivery failure caused by the carrier, customs authorities, incorrect address information, or events beyond our control.
Nothing in this section limits rights that cannot be excluded under applicable consumer protection laws.
30. Holiday and Peak Season Shipping
During holiday seasons, promotional events, Black Friday, Cyber Monday, Christmas, New Year, public holidays, or other high-volume periods, order processing and delivery may take longer than usual.
We recommend placing orders early during peak periods to allow additional time for processing and delivery.
31. Sustainability and Packaging
Where possible, we may use protective packaging, recyclable materials, compact packaging, or other packaging methods designed to reduce damage and improve shipping efficiency.
Packaging appearance may vary depending on warehouse location, product type, and shipping method.
32. Shipping Policy Updates
We may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised effective date.
Your continued use of our website after updates are posted means you accept the revised Shipping Policy.
33. Contact Us
If you have questions about shipping, delivery, tracking, customs, or your order status, please contact us:
TesLink (Shenzhen) Co., Ltd
Brand: TESDUAL
Email: tesdualstore@gmail.com
Website: www.tesdual.com
When contacting us, please include your order number, email address used for the order, tracking number if available, and a clear description of your issue.