Privacy Policy

Effective Date: May 29, 2026
Website: https://www.tesdual.com
Company: TesLink (Shenzhen) Co., Ltd
Brand: TESDUAL
Contact Email: tesdualstore@gmail.com

This Privacy Policy explains how TesLink (Shenzhen) Co., Ltd, operating under the brand name TESDUAL (“Company,” “we,” “our,” or “us”), collects, uses, discloses, stores, and protects personal information when you visit our website, purchase products, create an account, contact us, subscribe to marketing communications, or otherwise interact with our online store.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

TesLink (Shenzhen) Co., Ltd operates https://www.tesdual.com, an online shopping website under the TESDUAL brand that specializes in Tesla-related automotive accessories, driving assistance accessories, and products designed to enhance the driving experience. Our product offerings include Tesla-compatible accessories, vehicle upgrades, interior and exterior enhancements, driving convenience products, and other related automotive solutions.

For privacy-related questions, you may contact us at:

Company: TesLink (Shenzhen) Co., Ltd
Email: tesdualstore@gmail.com
Website: https://www.tesdual.com

2. Personal Information We Collect

We may collect personal information directly from you, automatically through your device, or from third-party service providers.

2.1 Information You Provide to Us

We may collect the following information when you place an order, create an account, contact us, submit a form, leave a review, or subscribe to updates:

  • Name;
  • Email address;
  • Phone number;
  • Billing address;
  • Shipping address;
  • Account login details;
  • Order details;
  • Payment-related information;
  • Customer support messages;
  • Product reviews, photos, videos, or feedback;
  • Marketing preferences;
  • Any other information you choose to provide.

2.2 Payment Information

When you make a purchase, payment information is processed by third-party payment providers. We may receive limited payment-related details, such as payment status, transaction ID, billing address, card brand, and the last four digits of your payment card.

We do not store full credit card numbers or full payment authentication details.

2.3 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Referring URLs;
  • Pages viewed;
  • Time and date of visit;
  • Clickstream data;
  • Shopping cart activity;
  • Approximate location;
  • Cookie identifiers;
  • Advertising identifiers;
  • Website performance and analytics data.

2.4 Information from Third Parties

We may receive information from third-party partners such as:

  • Payment processors;
  • Shipping and logistics providers;
  • Fraud prevention providers;
  • Advertising platforms;
  • Analytics providers;
  • Email and SMS marketing platforms;
  • Customer service tools;
  • Social media platforms;
  • Review platforms.

3. How We Use Personal Information

We may use personal information for the following purposes:

  • To process and fulfill orders;
  • To provide order confirmations, shipping updates, and customer service;
  • To manage accounts;
  • To process payments and prevent fraud;
  • To arrange shipping, delivery, returns, exchanges, and refunds;
  • To respond to inquiries, complaints, and support requests;
  • To personalize your shopping experience;
  • To improve our website, products, services, and marketing;
  • To send promotional emails, SMS messages, or other marketing communications where permitted by law;
  • To display product reviews and user-generated content;
  • To operate analytics, advertising, and retargeting activities;
  • To detect, prevent, and investigate fraud, abuse, security incidents, or unlawful activity;
  • To comply with legal obligations;
  • To enforce our Terms of Service and policies;
  • To protect our rights, customers, business, and website.

4. Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom, or another region that requires a legal basis for processing personal information, we may rely on the following legal bases:

  • Contract:To process your order, deliver products, provide customer service, and manage your account.
  • Consent:To send certain marketing communications, use certain cookies, or process information where consent is required.
  • Legitimate Interests:To improve our services, prevent fraud, secure our website, conduct analytics, and market our products in a reasonable manner.
  • Legal Obligation:To comply with tax, accounting, consumer protection, customs, and other legal requirements.
  • Vital Interests or Public Interest:Where required in rare circumstances to protect safety or comply with lawful requests.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, scripts, SDKs, local storage, and similar technologies to operate our website, remember preferences, analyze traffic, improve performance, personalize content, and deliver advertising.

5.1 Types of Cookies We May Use

  • Essential Cookies:Required for website operation, checkout, cart, security, and account login.
  • Performance and Analytics Cookies:Help us understand website traffic, user behavior, and technical performance.
  • Functional Cookies:Remember preferences such as language, region, and saved settings.
  • Advertising Cookies:Help deliver relevant ads, measure campaign performance, and retarget visitors.

5.2 Cookie Choices

You may manage cookies through your browser settings or, where available, through our cookie banner or privacy preference center.

Disabling certain cookies may affect website functionality, checkout, account access, or personalization.

6. How We Share Personal Information

We do not sell your personal information for monetary compensation. However, we may share personal information with trusted third parties for business, operational, legal, analytics, advertising, and service-related purposes.

We may share information with:

  • Payment processors;
  • Shipping and delivery providers;
  • Warehouses and fulfillment partners;
  • Website hosting and ecommerce platforms;
  • Analytics providers;
  • Advertising and retargeting platforms;
  • Email and SMS marketing providers;
  • Customer support tools;
  • Fraud prevention and security providers;
  • Professional advisors such as accountants, lawyers, and auditors;
  • Government authorities, regulators, customs agencies, or law enforcement where required by law;
  • Business partners in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.

7. Advertising and Analytics

We may use advertising and analytics tools such as Google Analytics, Google Ads, Meta/Facebook Ads, TikTok Ads, Pinterest Ads, Microsoft Ads, email marketing platforms, affiliate tools, or similar services.

These tools may collect information about your device, browsing activity, purchases, and interactions with our website to help us understand performance, measure advertising effectiveness, and display relevant advertisements.

You may be able to opt out of certain targeted advertising through your browser, device settings, platform settings, cookie preference tools, or applicable privacy rights requests.

8. Email and SMS Marketing

If you subscribe to our marketing communications, we may send you promotional emails, product updates, offers, abandoned cart reminders, or SMS messages where permitted by law.

You may opt out of marketing emails by clicking the “unsubscribe” link included in our emails. You may opt out of SMS messages by following the instructions in the message, such as replying “STOP,” where available.

Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, account notices, and policy updates.

9. International Transfers

We may process, store, or transfer personal information in countries other than your country of residence, including the United States, China, countries within the European Economic Area, and other locations where our service providers operate.

When required by applicable law, we implement appropriate safeguards for international transfers, such as contractual protections, standard contractual clauses, data processing agreements, or other lawful transfer mechanisms.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, fulfilling orders, complying with legal obligations, resolving disputes, preventing fraud, enforcing agreements, maintaining business records, and protecting our rights.

Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, tax and accounting obligations, dispute resolution needs, and operational requirements.

11. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, online service, transmission method, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of your personal information.

You are responsible for maintaining the confidentiality of your account login credentials and notifying us if you suspect unauthorized activity involving your account.

12. Your Privacy Rights

Depending on your location, you may have certain privacy rights regarding your personal information.

These rights may include:

  • The right to access personal information we hold about you;
  • The right to request correction of inaccurate information;
  • The right to request deletion of personal information;
  • The right to object to or restrict certain processing activities;
  • The right to withdraw consent where processing is based on consent;
  • The right to data portability;
  • The right to opt out of certain marketing communications;
  • The right to opt out of the sale or sharing of personal information where applicable;
  • The right to limit the use of sensitive personal information where applicable;
  • The right not to be discriminated against for exercising privacy rights.

To exercise your rights, please contact us at tesdualstore@gmail.com. We may need to verify your identity before processing your request.

13. European Economic Area, United Kingdom, and Switzerland Users

If you are located in the EEA, United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including the right to access, correct, delete, restrict, object to processing, withdraw consent, and request portability of your personal information.

You may also have the right to lodge a complaint with your local data protection authority.

Our legal bases for processing are described in Section 4 of this Privacy Policy.

14. California Privacy Notice

This section applies to California residents and supplements the rest of this Privacy Policy.

14.1 Categories of Personal Information We May Collect

During the previous 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, and account identifiers;
  • Commercial information, such as products purchased, order history, returns, and customer service records;
  • Internet or electronic network activity, such as browsing behavior, device data, cookie data, and interactions with our website;
  • Geolocation data, such as approximate location derived from an IP address;
  • Payment-related information processed by payment providers;
  • Inferences, such as shopping preferences or product interests;
  • User-generated content, such as reviews, photos, videos, or feedback.

14.2 Sources of Personal Information

We may collect personal information from:

  • You directly;
  • Your device and browser;
  • Payment processors;
  • Shipping providers;
  • Ecommerce platforms;
  • Analytics providers;
  • Advertising partners;
  • Customer support tools;
  • Fraud prevention providers;
  • Social media platforms.

14.3 Purposes for Collection

We collect and use personal information for the purposes described in Section 3, including order fulfillment, payment processing, shipping, customer support, fraud prevention, website improvement, analytics, advertising, legal compliance, and business operations.

14.4 Disclosure of Personal Information

We may disclose personal information to service providers, contractors, and third parties as described in Section 6.

14.5 Sale or Sharing of Personal Information

We do not sell personal information for monetary compensation. However, certain advertising or analytics activities may be considered “sharing” or “selling” under California privacy laws.

California residents may have the right to opt out of the sale or sharing of personal information by contacting us at tesdualstore@gmail.com or by using our “Do Not Sell or Share My Personal Information” link where available.

14.6 California Privacy Rights

California residents may have the right to:

  • Know what personal information we collect, use, disclose, sell, or share;
  • Access personal information;
  • Delete personal information;
  • Correct inaccurate personal information;
  • Opt out of the sale or sharing of personal information;
  • Limit the use of sensitive personal information where applicable;
  • Not receive discriminatory treatment for exercising privacy rights.

To submit a request, contact us at tesdualstore@gmail.com. Authorized agents may submit requests on behalf of California residents where permitted by law.

15. Do Not Track

Some browsers offer “Do Not Track” signals. Because there is no uniform industry standard for responding to these signals, our website may not respond to all Do Not Track requests. Where required by law, we honor applicable opt-out preference signals.

16. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age.

If you believe that a child has provided us with personal information, please contact us at tesdualstore@gmail.com, and we will take appropriate steps to delete the information where required by law.

17. User-Generated Content

If you submit product reviews, comments, images, videos, or other content, that content may be displayed publicly on our website, in advertising materials, on social media, or in other marketing materials.

Please do not submit content containing personal information that you do not wish to make public.

18. Third-Party Websites

Our website may contain links to third-party websites, platforms, applications, or services. We are not responsible for the privacy practices, content, security measures, or policies of third parties.

We encourage you to review the privacy policies of any third-party websites or services you access.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “Effective Date.”

Your continued use of our website after changes are posted constitutes your acknowledgment of the updated Privacy Policy.

20. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us:

TesLink (Shenzhen) Co., Ltd
Brand: TESDUAL
Email: tesdualstore@gmail.com
Website: https://www.tesdual.com