Return & Refund Policy

Effective Date: May 29, 2026
Website: www.tesdual.com
Company: TesLink (Shenzhen) Co., Ltd
Brand: TESDUAL
Contact Email: tesdualstore@gmail.com

This Return & Refund Policy explains how TESDUAL, operated by TesLink (Shenzhen) Co., Ltd (“TESDUAL,” “Company,” “we,” “our,” or “us”), handles returns, refunds, exchanges, replacements, damaged items, defective items, incorrect items, missing items, and related customer requests for purchases made through www.tesdual.com.

By placing an order on our website, you agree to this Return & Refund Policy, together with our Terms of Service, Privacy Policy, Shipping Policy, and any other policies displayed on our website.

1. General Return Policy

We want you to be satisfied with your purchase. Unless otherwise stated on the product page, eligible items may be returned within 30 days of delivery.

To qualify for a return, the item must generally be:

  • Unused;
  • Uninstalled;
  • Undamaged;
  • Clean;
  • Complete;
  • In its original packaging;
  • In resalable condition;
  • Accompanied by all accessories, parts, manuals, labels, protective films, and documentation.

Items that do not meet these conditions may be refused, returned to the customer, or subject to a partial refund at our discretion, to the extent permitted by applicable law.

2. Return Authorization Required

All returns must be approved by TESDUAL before being shipped back.

To start a return, please contact us at tesdualstore@gmail.com with:

  • Your order number;
  • The email address used for the order;
  • The item you wish to return;
  • The reason for the return;
  • Clear photos or videos of the product and packaging, if requested.

If your return request is approved, we will provide return instructions and, where applicable, a return address or return authorization instructions.

Please do not send any item back without contacting us first. Unauthorized returns may be refused, delayed, lost, or ineligible for refund.

3. Return Address

The return address may differ from the shipping address shown on the original package.

Do not return products to the sender address, warehouse address, logistics label address, or any address shown on the package unless we specifically instruct you to do so in writing.

Returns sent to the wrong address may be lost, delayed, refused, or ineligible for refund. TESDUAL is not responsible for items returned to an incorrect address without our authorization.

4. Return Window

For most eligible products, you must contact us within 30 days of delivery to request a return.

If your return request is approved, you must ship the item back within the time frame provided in our return instructions. If the item is not shipped within the required time frame, the return authorization may expire.

Return requests submitted after the return window may be denied unless required by applicable law.

5. Non-Returnable Items

The following items may not be eligible for return or refund unless defective, damaged on arrival, incorrect, or otherwise required by applicable law:

  • Items that have been used, installed, altered, modified, scratched, damaged, or contaminated;
  • Items missing original packaging, accessories, parts, labels, protective films, manuals, or documentation;
  • Customized, personalized, made-to-order, or special-order products;
  • Clearance, final-sale, open-box, or promotional items marked as non-returnable;
  • Gift cards, digital products, downloadable products, or service fees;
  • Items returned outside the applicable return period;
  • Items damaged due to misuse, improper installation, accident, negligence, unauthorized modification, or failure to follow instructions;
  • Items that are no longer in resalable condition;
  • Items restricted by hygiene, safety, legal, or regulatory requirements.

6. Installed or Used Products

Automotive accessories, Tesla-compatible accessories, vehicle interior and exterior parts, driving convenience accessories, and related products may lose return eligibility once they are installed, used, modified, scratched, damaged, or removed from protective packaging in a way that affects resale condition.

Please confirm compatibility, fitment, size, color, and installation requirements before installing or using any product.

We are not responsible for damage caused by improper installation, forced installation, misuse, vehicle modification, or failure to follow product instructions.

7. Vehicle Compatibility Responsibility

Some products may be described as compatible with certain Tesla models, model years, trims, versions, or configurations. Compatibility information is provided for general reference only.

You are responsible for confirming that the product is suitable for your specific vehicle model, year, trim, market version, configuration, modifications, and intended use before purchase or installation.

Returns caused by incorrect vehicle identification, regional vehicle differences, aftermarket modifications, or failure to check product details may be treated as customer preference returns, and the customer may be responsible for return shipping costs.

8. Tesla and Third-Party Brand Disclaimer

TESDUAL is an independent brand operated by TesLink (Shenzhen) Co., Ltd. TESDUAL is not affiliated with, endorsed by, sponsored by, licensed by, or officially connected with Tesla, Inc. or any other vehicle manufacturer unless expressly stated in writing.

References to Tesla, Model 3, Model Y, Model S, Model X, Cybertruck, or other third-party trademarks are used only to indicate product compatibility or intended use. All trademarks belong to their respective owners.

9. Change-of-Mind Returns

If you wish to return an eligible item because you changed your mind, ordered the wrong item, selected the wrong model, no longer need the item, or do not like the item, you may request a return within the applicable return window.

For change-of-mind returns:

  • The item must be unused, uninstalled, undamaged, complete, and in original packaging;
  • The customer is generally responsible for return shipping costs;
  • Original shipping fees may be non-refundable;
  • Customs duties, import taxes, VAT, brokerage fees, and other third-party charges are generally non-refundable by TESDUAL;
  • Refunds will be processed after the returned item is received and inspected.

10. Defective Items

If you believe your item is defective, please contact us at tesdualstore@gmail.com within 7 days of delivery and provide:

  • Your order number;
  • A description of the defect;
  • Clear photos or videos showing the issue;
  • Photos of the product, packaging, shipping label, and all accessories;
  • Any additional information requested by our support team.

If the defect is confirmed, we may provide one or more of the following remedies, depending on the situation and applicable law:

  • Replacement part;
  • Product replacement;
  • Repair guidance;
  • Refund;
  • Store credit;
  • Other reasonable solution.

Damage caused by misuse, improper installation, unauthorized modification, accident, negligence, normal wear and tear, cosmetic deterioration, or failure to follow instructions is not considered a product defect.

11. Damaged Items During Shipping

If your item arrives damaged, please contact us within 7 days of delivery at tesdualstore@gmail.com.

Please provide:

  • Order number;
  • Photos of the damaged product;
  • Photos of the outer packaging;
  • Photos of the inner packaging;
  • Photos of the shipping label;
  • Clear videos if the issue is difficult to show in photos.

Please do not discard the product, packaging, shipping label, accessories, or any related materials until your claim is reviewed.

If shipping damage is confirmed, we may offer a replacement, replacement part, refund, store credit, or other appropriate solution.

Damage reported after the claim period may be more difficult to verify and may not qualify for a free replacement or refund unless required by law.

12. Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery at tesdualstore@gmail.com.

Please provide:

  • Your order number;
  • Photos of the item received;
  • Photos of the product label or barcode, if available;
  • Photos of the packaging and shipping label;
  • A description of the item you expected to receive.

If we confirm that the wrong item was sent due to our error, we will provide a reasonable solution, such as replacement, return label where available, refund, or store credit.

13. Missing Items or Missing Parts

If your package arrives with missing items, missing parts, missing accessories, or incomplete contents, please contact us within 7 days of delivery.

Please provide:

  • Your order number;
  • Photos of all items received;
  • Photos of the package and packaging materials;
  • Photos of the shipping label;
  • A description of what is missing.

Some orders may be shipped in multiple packages. Before submitting a missing item claim, please check your order confirmation and tracking details to see whether additional packages are still in transit.

If missing parts are confirmed, we may send replacement parts, provide a partial refund, provide store credit, or offer another appropriate solution.

14. Exchanges

We may offer exchanges for eligible products, depending on product availability and the reason for the request.

If you ordered the wrong item, wrong color, wrong model, or wrong version, you may need to return the original item first and place a new order.

Exchange requests are subject to product availability, return eligibility, and inspection of the returned item.

If the replacement item costs more than the original item, you may be required to pay the price difference. If it costs less, we may refund the difference where applicable.

15. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

For customer preference returns, including change of mind, wrong item ordered, wrong vehicle model selected, wrong color selected, or no longer needed, the customer is generally responsible for return shipping costs.

If the return is due to our confirmed error, such as a verified defective item, damaged item, incorrect item, or missing item, we may cover return shipping or provide another reasonable solution where applicable.

Return shipping costs are non-refundable unless otherwise required by law or approved by TESDUAL in writing.

16. Return Packaging

Customers are responsible for securely packaging returned items to prevent damage during return shipping.

Returned items should be packed with appropriate protective materials and include all original parts, accessories, manuals, labels, and packaging.

If a returned item is damaged during return shipping due to insufficient packaging, the refund may be reduced or denied.

We recommend using a trackable shipping method and keeping the tracking number and shipping receipt until the return is completed.

17. Lost Return Shipments

Customers are responsible for return shipments until they are delivered to the return address provided by TESDUAL.

TESDUAL is not responsible for return packages that are lost, delayed, damaged, misdelivered, or sent to the wrong address by the customer or return carrier.

If your return package is lost, you may need to file a claim with the shipping carrier.

18. Inspection of Returned Items

All returned items are subject to inspection after delivery to our return facility or designated return address.

We may inspect the item for:

  • Signs of use;
  • Installation marks;
  • Scratches;
  • Missing parts;
  • Missing packaging;
  • Damage;
  • Modification;
  • Cleanliness;
  • Product completeness;
  • Resale condition;
  • Consistency with the return request.

If a returned item does not meet our return requirements, we may refuse the return, issue a partial refund, deduct loss in value, or return the item to you at your cost, to the extent permitted by applicable law.

19. Partial Refunds

A partial refund may be issued if:

  • The item is returned used, installed, damaged, scratched, dirty, incomplete, or not in original condition;
  • Accessories, manuals, packaging, protective films, or parts are missing;
  • The item has lost resale value;
  • The return is received after the approved return window;
  • The item was purchased with a discount, promotion, bundle, or gift;
  • Non-refundable shipping, customs, payment, or handling costs apply.

Partial refunds are determined based on the condition of the returned item and the circumstances of the return.

20. Refund Method

Approved refunds will generally be issued to the original payment method used for the order.

If the original payment method is unavailable, expired, closed, or otherwise unable to receive the refund, we may offer store credit or another refund method where permitted by law and payment processor rules.

We are not responsible for delays caused by banks, credit card companies, PayPal, payment processors, or other financial institutions.

21. Refund Processing Time

After we receive and inspect the returned item, approved refunds are typically processed within 5–10 business days.

After we issue the refund, it may take additional time for your bank, credit card provider, PayPal, or payment processor to post the refund to your account.

If you have not received your refund after a reasonable period, please first check with your bank or payment provider, then contact us at tesdualstore@gmail.com.

22. Original Shipping Fees

Original shipping fees are generally non-refundable unless the return is due to our confirmed error or otherwise required by applicable law.

If your order qualified for free shipping, we may deduct the original shipping cost from your refund in certain return situations, where permitted by law, especially if the return is due to customer preference or customer error.

23. Customs Duties, Import Taxes, and VAT

Customs duties, import taxes, VAT, GST, brokerage fees, clearance fees, and other government or third-party charges are generally not collected by TESDUAL unless expressly stated at checkout.

These charges are usually non-refundable by TESDUAL. If you believe you are entitled to a refund of import duties or taxes, you may need to contact your local customs authority or tax authority.

If a package is refused or returned because the customer does not pay customs duties, import taxes, VAT, or related charges, any refund may be reduced by shipping fees, return fees, customs fees, carrier fees, handling fees, or other costs incurred by TESDUAL.

24. Refused Packages

If you refuse delivery of a package without prior written approval from TESDUAL, the package may be returned to us, delayed, abandoned, destroyed, or held by the carrier or customs authority.

Refused packages may be subject to original shipping fees, return shipping fees, customs duties, import taxes, carrier fees, storage fees, handling fees, and other related costs.

Any refund, if approved, may be reduced by non-refundable costs incurred by TESDUAL.

25. Undeliverable Packages

If a package is returned to us because it is undeliverable, incomplete, incorrect, unclaimed, refused, or not collected within the carrier’s required time frame, we may contact you to arrange reshipment or refund where possible.

Additional fees may apply, including reshipping fees, return shipping fees, customs fees, carrier fees, and handling costs.

If you do not respond within a reasonable period, we may cancel the order and issue a refund after deducting non-refundable costs, where permitted by law.

26. Incorrect Address Provided by Customer

You are responsible for providing a complete and accurate shipping address at checkout.

TESDUAL is not responsible for orders delayed, lost, returned, or delivered incorrectly due to incorrect, incomplete, outdated, or undeliverable address information provided by the customer.

If a package is returned due to an address issue, the customer may be responsible for reshipping fees and other related costs.

If a package is delivered to the address provided at checkout, we may not be able to issue a refund or replacement.

27. Package Marked as Delivered but Not Received

If tracking shows that your package was delivered but you did not receive it, please check your mailbox, front door, porch, garage, parcel locker, reception area, building management, neighbors, household members, or local delivery location.

You should also contact the carrier directly with your tracking number.

TESDUAL will assist where reasonably possible, but we are not responsible for packages stolen after delivery, collected by another person at the delivery address, delivered to the address provided at checkout, or marked as delivered by the carrier.

A carrier investigation, written statement, police report, or additional documentation may be required before any solution can be considered.

28. Order Cancellation Before Shipment

If you wish to cancel an order before it ships, please contact us as soon as possible at tesdualstore@gmail.com.

We cannot guarantee cancellation once an order has entered processing, packing, fulfillment, or shipment.

If cancellation is approved before shipment, we will generally refund the order to the original payment method.

Custom, personalized, special-order, backorder, or pre-order items may be subject to different cancellation rules stated on the product page or at checkout.

29. Order Cancellation After Shipment

Once an order has shipped, it generally cannot be canceled.

If you no longer want the item, you may request a return after delivery, subject to this Return & Refund Policy.

Customers may be responsible for return shipping fees and any non-refundable costs.

30. Delayed Orders

Delivery dates are estimates and are not guaranteed unless expressly stated in writing.

If your order is significantly delayed, please contact us at tesdualstore@gmail.com so we can help check the shipment status.

A delivery delay does not automatically qualify for a refund unless required by applicable law or approved by TESDUAL.

If an order cannot be shipped within the promised or legally required time frame, we will provide options where required by law, which may include consent to delay or a refund.

31. Pre-Order and Backorder Refunds

Products marked as pre-order or backorder may have longer processing or shipping times.

Estimated shipping dates for pre-order or backorder items are provided for reference only and may change due to production, supply chain, customs, or logistics conditions.

If a pre-order or backorder is significantly delayed, you may contact us to request an update or cancellation, unless the product page or checkout terms state otherwise and applicable law allows such terms.

32. Bundles, Free Gifts, and Promotional Items

If you return an item purchased as part of a bundle, promotion, discount, buy-one-get-one offer, or free gift promotion, the refund may be adjusted to reflect the value of any retained items or benefits.

Free gifts must be returned together with the original item unless we state otherwise. If a free gift is not returned, its value may be deducted from your refund.

If a discount code was used, your refund will be based on the amount actually paid after the discount, not the original listed price.

33. Gift Orders

Refunds for gift orders are generally issued to the original payment method used by the purchaser.

If you received an item as a gift and wish to return it, please contact us with the order information. We may offer store credit where appropriate and permitted.

34. Store Credit

In some cases, we may offer store credit instead of a refund, including for certain promotional returns, gift returns, late returns, or other situations where a standard refund is not available.

Store credit is not redeemable for cash unless required by law. Store credit may be subject to additional terms, expiration rules, or usage restrictions where permitted by law.

35. Return Abuse and Fraud Prevention

We reserve the right to refuse returns, limit refunds, cancel orders, suspend accounts, or refuse future service if we reasonably believe there is return abuse, fraud, policy misuse, false claims, excessive returns, chargeback abuse, or suspicious activity.

Examples may include:

  • Returning used or different items;
  • Returning damaged items while claiming they were new;
  • Making false missing item or damage claims;
  • Excessive return frequency;
  • Repeated refusal of delivery;
  • Misuse of promotions or free gifts;
  • Unauthorized chargebacks;
  • Providing false information.

Nothing in this section limits rights that cannot be excluded under applicable law.

36. Chargebacks and Payment Disputes

If you have an issue with your order, we encourage you to contact us at tesdualstore@gmail.com before filing a payment dispute or chargeback so we can try to resolve the issue.

Filing a chargeback for a valid order that has been delivered, used, or otherwise fulfilled may delay resolution. We reserve the right to provide order records, tracking information, communication history, delivery confirmation, product evidence, and policy records to payment processors, banks, and dispute resolution providers.

37. European Union, United Kingdom, and Other Statutory Consumer Rights

If you are a consumer located in the European Union, United Kingdom, or another jurisdiction with mandatory consumer protection laws, you may have statutory rights that cannot be excluded by this Return & Refund Policy.

For eligible online purchases, consumers in certain regions may have a legal right to cancel the purchase within a specified period, commonly 14 days from delivery, without giving a reason, subject to legal exceptions.

Where such statutory rights apply, this Return & Refund Policy is intended to operate in addition to, and not in replacement of, your mandatory legal rights.

Certain goods may be excluded from statutory withdrawal rights under applicable law, such as customized goods, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, digital goods after download or access where permitted, and other legally excluded categories.

If you wish to exercise a statutory withdrawal right, please contact us at tesdualstore@gmail.com with your order number and request.

38. Legal Rights for Faulty or Misdescribed Goods

Nothing in this Return & Refund Policy limits rights that cannot be excluded under applicable consumer protection laws.

If a product is faulty, damaged, misdescribed, or not as required by applicable law, you may have additional legal rights depending on your jurisdiction.

39. Policy Updates

We may update this Return & Refund Policy from time to time. Any updated version will be posted on this page with a revised effective date.

Your continued use of our website after updates are posted means you accept the revised Return & Refund Policy.

40. Contact Us

If you have questions about returns, refunds, exchanges, damaged items, defective items, incorrect items, missing items, or order cancellation, please contact us:

TesLink (Shenzhen) Co., Ltd
Brand: TESDUAL
Email: tesdualstore@gmail.com
Website: www.tesdual.com

When contacting us, please include your order number, email address used for the order, product name, photos or videos where relevant, and a clear description of your request.