Shipping Policy
Effective Date: May 29, 2026
Website: https://www.tesdual.com
Company: TesLink (Shenzhen) Co., Ltd
Brand: TESDUAL
Contact Email: tesdualstore@gmail.com
This Shipping Policy explains how TESDUAL, a brand operated by TesLink (Shenzhen) Co., Ltd (“TESDUAL,” “Company,” “we,” “our,” or “us”), processes, ships, and delivers orders placed through https://www.tesdual.com.
By placing an order on our website, you agree to the terms of this Shipping Policy.
1. Order Processing Time
Orders are usually processed within 1–3 business days after payment is successfully received, unless otherwise stated on the product page, checkout page, or order confirmation email.
Business days are Monday through Friday, excluding weekends, public holidays, warehouse holidays, and other non-working days.
During peak seasons, product launches, promotional events, holidays, or periods of high order volume, processing may take longer than usual.
2. Order Verification
For security and fraud prevention purposes, some orders may require additional verification before shipment. We may contact you to confirm payment details, shipping information, or other order-related information.
If we are unable to verify an order or if we believe an order may be fraudulent, unauthorized, or in violation of our Terms of Service, we reserve the right to delay, cancel, or refuse the order.
3. Shipping Destinations
We currently ship to selected countries and regions, including but not limited to the United States and certain European countries.
Available shipping destinations may vary depending on product type, inventory location, carrier availability, customs restrictions, and other operational factors.
If your country or region is not available at checkout, we may not currently support shipping to that location.
4. Shipping Methods and Delivery Estimates
Available shipping methods, estimated delivery times, and shipping costs will be displayed at checkout when available.
Estimated delivery times may vary depending on:
Destination country or region;
Shipping method selected;
Product availability;
Warehouse location;
Carrier performance;
Customs processing;
Weather conditions;
Public holidays;
Peak shopping seasons;
Other events beyond our reasonable control.
Delivery estimates are provided for reference only and are not guaranteed unless expressly stated in writing.
5. Estimated Delivery Time
Unless otherwise stated on the product page or checkout page, estimated delivery times may be as follows:
United States: Approximately 7–15 business days after shipment;
Europe: Approximately 7–18 business days after shipment;
Other supported regions: Approximately 10–25 business days after shipment.
These are estimated delivery times only. Actual delivery may be faster or slower depending on the carrier, customs, destination, and other circumstances.
6. Shipping Costs
Shipping costs are calculated and displayed at checkout, unless free shipping is offered.
Shipping costs may depend on:
Destination;
Product weight and size;
Order value;
Shipping method;
Carrier rates;
Promotional offers.
Free shipping, if offered, may be subject to minimum order value, selected countries, product exclusions, or other conditions.
7. Order Tracking
Once your order has been shipped, we may send you a shipping confirmation email with tracking information.
Please note that tracking information may take several business days to update after the package is handed over to the carrier.
If tracking does not update immediately, this does not necessarily mean that the package has not shipped.
8. Multiple Shipments
Orders containing multiple items may be shipped separately due to inventory availability, warehouse location, product size, or logistics requirements.
If your order is shipped in multiple packages, you may receive more than one tracking number.
9. Pre-Orders and Backordered Items
If a product is listed as a pre-order, backorder, or out-of-stock item, the estimated shipping date will be provided when available.
Pre-order and backorder shipping dates are estimates and may change due to production schedules, supplier delays, customs processing, or logistics conditions.
If there is a significant delay, we may notify you and provide available options where required by applicable law.
10. Incorrect or Incomplete Shipping Address
You are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delivery delays, failed deliveries, lost packages, or return shipping costs caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.
If you notice an address error after placing an order, please contact us immediately at tesdualstore@gmail.com. We cannot guarantee that address changes can be made once an order has been processed or shipped.
If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, failure to collect the package, or failed delivery attempts, additional shipping fees may apply for reshipment.
11. Customs, Duties, Taxes, and Import Fees
International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country or region.
Unless otherwise stated at checkout, customers are responsible for all applicable customs duties, taxes, import fees, and related charges.
We are not responsible for customs delays, customs inspections, customs holds, or charges imposed by customs authorities.
If you refuse to pay customs duties, taxes, or import fees and the package is returned or abandoned, we may deduct original shipping costs, return shipping costs, customs-related costs, handling fees, and any other applicable charges from any refund where permitted by law.
12. Delivery Delays
We make reasonable efforts to ship orders within the estimated timeframe. However, delivery delays may occur due to circumstances beyond our control, including but not limited to:
Carrier delays;
Customs clearance;
Incorrect address information;
Failed delivery attempts;
Weather conditions;
Natural disasters;
Public holidays;
Labor strikes;
Supply chain disruptions;
High order volume;
Government actions;
Force majeure events.
TESDUAL is not responsible for delays caused by carriers, customs authorities, or events beyond our reasonable control.
13. Packages Marked as Delivered but Not Received
If tracking shows that your package has been delivered but you have not received it, please first check:
Your mailbox, front door, porch, garage, reception area, parcel locker, or building office;
Other household members;
Neighbors;
The local carrier or delivery office.
Please contact the carrier directly to open an investigation. You may also contact us at tesdualstore@gmail.com, and we will try to assist where possible.
However, once a package is marked as delivered by the carrier, TESDUAL is not responsible for theft, loss, misplacement, or other issues occurring after delivery, unless required by applicable law.
14. Lost Packages
If your package appears to be lost in transit, please contact us at tesdualstore@gmail.com with your order number and tracking information.
We may contact the carrier to investigate. Depending on the investigation result and applicable circumstances, we may offer a replacement, refund, store credit, or another solution.
A package is not considered lost solely because tracking has not updated for a short period. Carrier investigations may take time.
15. Damaged Packages During Shipping
If your package arrives visibly damaged, please take photos or videos of:
The outer packaging;
Shipping label;
Damaged product;
Inner packaging;
Any missing or broken parts.
Please contact us within 7 days of delivery at tesdualstore@gmail.com.
Failure to report shipping damage within the specified timeframe may affect our ability to offer a replacement, refund, or other solution.
16. Refused or Unclaimed Packages
If you refuse delivery, fail to collect the package, or the package is returned to us due to failed delivery attempts, we may deduct original shipping costs, return shipping costs, customs fees, handling fees, and other related charges from any refund where permitted by law.
17. Shipping Restrictions
Some products may be restricted from shipping to certain countries or regions due to carrier rules, customs regulations, product type, size, battery restrictions, or local laws.
We reserve the right to cancel orders that cannot be shipped to the selected destination.
18. Contact Us
If you have any questions about shipping or delivery, please contact us:
TESDUAL
TesLink (Shenzhen) Co., Ltd
Email: tesdualstore@gmail.com
Website: https://www.tesdual.com
Return & Refund Policy
Effective Date: May 29, 2026
Website: https://www.tesdual.com
Company: TesLink (Shenzhen) Co., Ltd
Brand: TESDUAL
Contact Email: tesdualstore@gmail.com
This Return & Refund Policy explains how returns, refunds, exchanges, and defective item claims are handled for purchases made through https://www.tesdual.com.
By placing an order on our website, you agree to this Return & Refund Policy.
1. Return Window
Unless otherwise stated, eligible items may be returned within 30 days of delivery.
To be eligible for a return, your item must meet the conditions listed in this policy.
For customers located in the European Union, United Kingdom, or other jurisdictions with mandatory consumer protection laws, you may have additional legal rights that cannot be excluded by this policy.
2. Return Eligibility
To qualify for a return, the product must generally be:
Unused;
Uninstalled;
Undamaged;
Clean and free from marks, scratches, stains, odors, or signs of use;
In its original packaging;
Complete with all parts, accessories, manuals, labels, protective films, and documentation;
Returned within the applicable return period.
We reserve the right to refuse returns that do not meet these conditions.
3. Items That Cannot Be Returned
The following items may not be eligible for return unless defective or required by applicable law:
Used or installed products;
Products with scratches, marks, stains, damage, missing parts, or signs of use;
Products damaged by improper installation, misuse, modification, or accident;
Customized or personalized products;
Clearance, final-sale, or discounted items marked as non-returnable;
Gift cards;
Products returned outside the return period;
Items missing original packaging or accessories;
Products that cannot be resold due to hygiene, safety, legal, or condition-related reasons.
4. European Union and Other Consumer Withdrawal Rights
If you are a consumer located in the European Union or another region that provides a mandatory right of withdrawal for online purchases, you may have the right to cancel your purchase within the legally required period.
Where applicable, this policy does not limit your statutory consumer rights.
However, customers may still be responsible for returning the item in an unused, complete, and resaleable condition, unless applicable law provides otherwise.
If an item has been used, installed, damaged, or handled beyond what is necessary to inspect it, we may reduce the refund amount where permitted by law.
5. How to Start a Return
To request a return, please contact us at tesdualstore@gmail.com before sending any item back.
Please include:
Your order number;
Your full name;
Email address used for the order;
Product name;
Reason for return;
Photos or videos showing the condition of the item;
Photos of the packaging, if relevant.
Do not send products back without contacting us first. Returns sent without prior authorization may be refused, delayed, or not eligible for a refund.
6. Return Shipping Address
The return shipping address will be provided after your return request is approved.
Please do not return products to the sender address shown on the package unless we specifically instruct you to do so. The sender address may belong to a logistics provider and may not be able to process returns.
7. Return Shipping Costs
Unless the return is due to our error, a defective product, or otherwise required by law, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable, unless the return is caused by our error or required by applicable law.
We recommend using a trackable shipping method. We are not responsible for returned items lost, delayed, damaged, or misdelivered during return transit.
8. Inspection of Returned Items
After we receive the returned item, we will inspect it to determine whether it meets our return conditions.
If the item is approved, we will process the refund according to this policy.
If the item is used, installed, damaged, incomplete, missing accessories, missing packaging, or otherwise not in eligible condition, we may:
Reject the return;
Offer a partial refund;
Deduct loss in value;
Return the item to you at your cost;
Dispose of the item if return shipping is not paid, where permitted by law.
9. Refunds
Approved refunds will be issued to the original payment method used for the order.
Refund processing times may vary depending on your bank, card issuer, payment provider, or platform. It may take several business days for the refund to appear in your account after we issue it.
We are not responsible for delays caused by banks, card issuers, or payment processors.
10. Partial Refunds
Partial refunds may be granted in certain situations, including but not limited to:
Product returned with missing parts or accessories;
Product not returned in original condition;
Product showing signs of use, installation, damage, or wear;
Product returned after the return window, if accepted at our discretion;
Product value reduced due to customer handling.
11. Exchanges
We may offer exchanges for eligible items depending on product availability.
If you need a different product, color, size, or version, please contact us at tesdualstore@gmail.com.
If the replacement item costs more than the original item, you may need to pay the price difference. If it costs less, we may refund the difference.
12. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at tesdualstore@gmail.com.
We cannot guarantee cancellation once an order has entered processing, packing, or shipment stages.
If an order has already shipped, you may need to wait until delivery and request a return according to this policy.
13. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, incomplete, or incorrect item, please contact us within 7 days of delivery at tesdualstore@gmail.com.
Please provide:
Order number;
Clear photos or videos of the issue;
Photos of the packaging and shipping label;
Description of the problem.
If the issue is confirmed, we may offer one or more of the following solutions:
Replacement;
Repair;
Refund;
Store credit;
Missing part shipment;
Other reasonable solution.
Damage caused by improper installation, misuse, accident, modification, normal wear and tear, or failure to follow instructions may not qualify as a defect.
14. Missing Items or Parts
If your order is missing an item, accessory, or component, please contact us within 7 days of delivery.
We may request photos of the package, product, packing materials, and shipping label to verify the issue.
If the missing item or part is confirmed, we may ship the missing component, provide a replacement, or offer another appropriate solution.
15. Late or Missing Refunds
If you have not received an approved refund after a reasonable period:
Check your bank account again;
Contact your credit card company or payment provider;
Contact your bank;
Contact us at tesdualstore@gmail.com.
Refunds may take time to be officially posted depending on the payment provider.
16. Refused Delivery and Unclaimed Packages
If you refuse delivery, fail to collect your package, or the package is returned due to failed delivery attempts, we may deduct original shipping costs, return shipping costs, customs fees, handling fees, and other related costs from any refund where permitted by law.
17. Chargebacks and Payment Disputes
If you have an issue with your order, please contact us first so we can try to resolve it.
We reserve the right to provide order records, tracking information, customer communications, delivery confirmation, and other relevant evidence to payment processors, banks, or dispute resolution providers in response to chargebacks or payment disputes.
Fraudulent, abusive, or bad-faith chargebacks may result in account restrictions, order cancellations, or refusal of future service where permitted by law.
18. Final Sale Items
Items marked as “Final Sale,” “Clearance,” “Non-Returnable,” or similar may not be eligible for return, refund, or exchange unless defective or required by applicable law.
19. Contact Us
For return and refund requests, please contact:
TESDUAL
TesLink (Shenzhen) Co., Ltd
Email: tesdualstore@gmail.com
Website: https://www.tesdual.com
Warranty Policy
Effective Date: May 29, 2026
Website: https://www.tesdual.com
Company: TesLink (Shenzhen) Co., Ltd
Brand: TESDUAL
Contact Email: tesdualstore@gmail.com
This Warranty Policy explains the limited warranty coverage for eligible products purchased directly from https://www.tesdual.com.
By purchasing and using our products, you agree to the terms of this Warranty Policy.
1. Limited Warranty Coverage
Unless otherwise stated on the product page, TESDUAL provides a limited warranty against defects in materials and workmanship under normal use for 12 months from the date of delivery.
This warranty applies only to eligible products purchased directly from https://www.tesdual.com.
2. What This Warranty Covers
This limited warranty may cover manufacturing defects or defects in materials under normal, intended use.
Examples may include:
Product failure caused by manufacturing defects;
Defective materials;
Faulty components;
Functional defects not caused by misuse, improper installation, or external damage.
Warranty coverage is determined by TESDUAL after reviewing the claim, product information, photos, videos, order details, and other relevant evidence.
3. What This Warranty Does Not Cover
This limited warranty does not cover:
Normal wear and tear;
Cosmetic wear, scratches, dents, fading, discoloration, or minor surface marks;
Damage caused by improper installation;
Damage caused by misuse, abuse, negligence, or accident;
Damage caused by unauthorized modification, repair, or alteration;
Damage caused by failure to follow instructions, warnings, or product guidelines;
Damage caused by force, impact, drops, collision, liquid exposure, fire, extreme temperatures, chemicals, or environmental factors;
Damage caused by vehicle modification or incompatibility with third-party accessories;
Damage caused by incorrect vehicle model, trim, year, or configuration selection;
Damage to vehicles, interiors, screens, dashboards, cup holders, trim, paint, upholstery, glass, electronics, or other property;
Products that have been installed, removed, reinstalled, or transferred improperly;
Consumable parts, adhesive materials, protective films, pads, tapes, or items intended to wear out over time;
Products purchased from unauthorized sellers, marketplaces, resellers, or second-hand sources;
Lost or stolen items;
Personal preference issues, such as dislike of color, size, style, feel, or appearance;
Issues caused by ordinary aging or expected product lifespan;
Products without valid proof of purchase.
4. Vehicle Compatibility
Compatibility information is provided for convenience only.
You are responsible for confirming that a product is suitable for your specific vehicle, model, year, trim, region, configuration, and intended use before purchase, installation, or use.
TESDUAL is not responsible for damage, loss, installation issues, or incompatibility caused by incorrect vehicle selection, model changes, regional differences, aftermarket modifications, or user error.
5. Installation Responsibility
Some products may require installation, adjustment, or careful handling.
You are responsible for reading and following all product instructions, warnings, and installation guidance.
If you are unsure about installation, we recommend consulting a qualified professional.
TESDUAL is not responsible for damage, injury, vehicle issues, or product failure caused by improper installation, forced installation, misuse, incorrect placement, or failure to follow instructions.
6. Warranty Claim Requirements
To submit a warranty claim, please contact us at tesdualstore@gmail.com and provide:
Order number;
Name and email used for the order;
Product name;
Date of delivery;
Description of the issue;
Clear photos or videos showing the issue;
Photos showing the product, packaging, and installation position if relevant;
Any other information requested by our support team.
Incomplete claims may be delayed or denied.
7. Warranty Review Process
After receiving your claim, we may review the information provided and may request additional photos, videos, troubleshooting steps, or return of the product for inspection.
Submitting a warranty claim does not guarantee approval.
We reserve the right to determine whether the issue is covered under this Warranty Policy.
8. Warranty Remedies
If a warranty claim is approved, TESDUAL may, at its discretion, provide one or more of the following remedies:
Replacement product;
Replacement part;
Repair guidance;
Store credit;
Partial refund;
Full refund;
Other reasonable solution.
The remedy provided will depend on the product type, issue, availability, purchase date, and applicable law.
9. Replacement Products
Replacement products or parts may be new, refurbished, functionally equivalent, or of similar value, depending on availability.
A replacement product does not restart the original warranty period unless required by applicable law. The replacement will be covered for the remaining period of the original warranty or as otherwise required by law.
10. Shipping Costs for Warranty Claims
If a warranty claim is approved and the issue is caused by a covered defect, we may cover the cost of sending a replacement or replacement part.
In some cases, you may be responsible for return shipping, inspection shipping, customs fees, taxes, or other related charges unless otherwise required by law.
11. Non-Transferable Warranty
This limited warranty applies only to the original purchaser and is not transferable.
Products purchased second-hand, from unauthorized sellers, or through unauthorized resale channels may not be covered.
12. No Other Warranties
To the fullest extent permitted by law, this limited warranty is the only express warranty provided by TESDUAL.
We disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not permitted by applicable law.
13. Limitation of Liability
To the fullest extent permitted by law, TESDUAL and TesLink (Shenzhen) Co., Ltd shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use, installation, removal, failure, or inability to use our products.
This includes, but is not limited to, vehicle damage, loss of use, inconvenience, lost profits, loss of data, personal injury caused by misuse, or third-party claims, except where liability cannot be excluded under applicable law.
Our total liability for any warranty-related claim shall not exceed the amount paid for the product giving rise to the claim, unless otherwise required by law.
14. Consumer Rights
This Warranty Policy gives you specific rights. You may also have other rights under applicable consumer protection laws.
Nothing in this Warranty Policy is intended to limit rights that cannot be excluded or restricted under applicable law.
15. Contact Us
For warranty support, please contact:
TESDUAL
TesLink (Shenzhen) Co., Ltd
Email: tesdualstore@gmail.com
Website: https://www.tesdual.com
Cookie Policy
Effective Date: May 29, 2026
Website: https://www.tesdual.com
Company: TesLink (Shenzhen) Co., Ltd
Brand: TESDUAL
Contact Email: tesdualstore@gmail.com
This Cookie Policy explains how TESDUAL, a brand operated by TesLink (Shenzhen) Co., Ltd (“TESDUAL,” “Company,” “we,” “our,” or “us”), uses cookies and similar technologies on https://www.tesdual.com.
This Cookie Policy should be read together with our Privacy Policy.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember preferences, improve performance, analyze usage, and support advertising or marketing activities.
Cookies may be set by the website you are visiting, or by third-party services used by the website.
2. Similar Technologies
In addition to cookies, we may use similar technologies, including:
Pixels;
Tags;
Web beacons;
Scripts;
Local storage;
SDKs;
Tracking URLs;
Advertising identifiers;
Analytics identifiers.
These technologies may collect information about your device, browser, website activity, shopping behavior, and interactions with our website or advertisements.
3. Why We Use Cookies
We may use cookies and similar technologies to:
Operate our website;
Enable shopping cart and checkout functions;
Remember your preferences;
Keep you logged in;
Improve website performance;
Understand how visitors use our website;
Measure marketing and advertising performance;
Personalize content and offers;
Prevent fraud and improve security;
Support customer service and website troubleshooting;
Provide relevant advertisements.
4. Types of Cookies We Use
4.1 Essential Cookies
Essential cookies are necessary for the website to function properly.
These cookies may be used for:
Shopping cart;
Checkout;
Account login;
Security;
Fraud prevention;
Payment processing;
Website navigation;
Load balancing;
Cookie preference storage.
Without these cookies, some parts of the website may not work properly.
4.2 Performance and Analytics Cookies
Performance and analytics cookies help us understand how visitors use our website.
These cookies may collect information such as:
Pages visited;
Time spent on pages;
Links clicked;
Traffic sources;
Browser type;
Device type;
Error messages;
General website performance.
We may use this information to improve website design, product pages, shopping experience, and marketing performance.
4.3 Functional Cookies
Functional cookies allow the website to remember choices you make and provide enhanced features.
These may include:
Language preferences;
Region preferences;
Currency preferences;
Recently viewed products;
Saved settings;
Form information;
Customer support preferences.
4.4 Advertising and Targeting Cookies
Advertising and targeting cookies may be used to deliver relevant advertisements, measure ad performance, limit repeated ads, and understand how users interact with our marketing campaigns.
These cookies may be set by us or by third-party advertising partners.
Advertising cookies may help us show ads on platforms such as search engines, social media platforms, display networks, and other websites.
5. Third-Party Cookies
We may allow third-party service providers to place cookies or similar technologies on our website.
These third parties may include:
Ecommerce platforms;
Payment processors;
Analytics providers;
Advertising networks;
Email marketing providers;
SMS marketing providers;
Customer support tools;
Review platforms;
Fraud prevention providers;
Social media platforms;
Affiliate or referral tracking providers.
Third-party cookies are controlled by the relevant third parties and are subject to their own privacy and cookie policies.
6. Examples of Services We May Use
Depending on our website setup, we may use services such as:
Google Analytics;
Google Ads;
Meta/Facebook Pixel;
TikTok Pixel;
Pinterest Tag;
Microsoft Ads;
Email marketing tools;
SMS marketing tools;
Shopify or other ecommerce tools;
Payment and fraud prevention tools;
Review and customer support tools.
The actual tools used may change over time as we update our website, marketing, and operations.
7. Cookie Duration
Cookies may be either session cookies or persistent cookies.
Session cookies are deleted when you close your browser.
Persistent cookies remain on your device for a set period or until you delete them.
The duration of each cookie may vary depending on its purpose and the provider setting the cookie.
8. Your Cookie Choices
You may manage cookies in several ways:
Through our cookie banner or cookie preference center, where available;
Through your browser settings;
Through device privacy settings;
Through third-party advertising preference tools;
By clearing cookies from your browser;
By blocking certain cookies or trackers.
If you disable or block some cookies, certain website features may not function properly, including shopping cart, checkout, account login, saved preferences, or personalized features.
9. Consent
Where required by applicable law, we will request your consent before using non-essential cookies, such as certain analytics, advertising, or targeting cookies.
You may withdraw or change your consent at any time where such options are available.
Essential cookies may be used without consent where they are necessary to provide the website or services requested by you.
10. Browser Controls
Most browsers allow you to control cookies through settings. You may be able to:
View cookies;
Delete cookies;
Block cookies;
Block third-party cookies;
Set cookie preferences for specific websites;
Receive alerts before cookies are placed.
Please check your browser’s help section for instructions.
11. Do Not Track and Preference Signals
Some browsers or devices may send “Do Not Track” signals or similar preference signals.
Because there is no uniform industry standard for responding to all such signals, our website may not respond to every “Do Not Track” signal.
Where required by applicable law, we will honor applicable opt-out preference signals.
12. Advertising Choices
You may be able to manage advertising preferences through advertising platforms, browser tools, or device settings.
For example, some platforms allow users to control ad personalization or opt out of certain targeted advertising.
Please note that opting out of targeted advertising does not mean you will stop seeing ads. It means the ads may be less personalized.
13. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies, technologies, legal requirements, or business operations.
The updated version will be posted on this page with a revised Effective Date.
14. Contact Us
If you have questions about this Cookie Policy, please contact us:
TESDUAL
TesLink (Shenzhen) Co., Ltd
Email: tesdualstore@gmail.com
Website: https://www.tesdual.com